Refund policy

🔁 Return & Refund Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To start a return, contact us at info@dicebell.com . Returns should be sent to the following address:
3500 W Hallandale Beach Blvd, Ste 217, Hollywood, FL 33023, USA

If your return is accepted, we’ll send you a return shipping label and instructions. Items sent without prior approval will not be accepted.

For questions, feel free to reach out to info@dicebell.com .

🛠️ Damages and Issues

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

🚫 Non-returnable Items

We do not accept returns for:

Perishable goods (e.g. food, flowers, plants)
Custom/personalized products
Personal care items (e.g. cosmetics)
Hazardous materials (flammable liquids/gases)
Sale items and gift cards

If unsure about your item, contact us before requesting a return.

🔄 Exchanges

To exchange an item, complete the return first. Once accepted, you can make a new purchase for the desired product.

🇪🇺 EU 14-Day Cooling-Off Period

If your order ships to the European Union, you have the right to cancel or return it within 14 days, for any reason. Items must be unworn, with tags, and in original packaging, along with a receipt or proof of purchase.

💵 Refunds

We’ll notify you once we receive and inspect your return. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process the refund.

If it’s been more than 15 business days since approval, please contact us at info@dicebell.com.